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The Economics of Complex Collaborations: A Case Study

Globalization is driving dramatic changes for business and individuals worldwide. As a result, these have increasingly dynamic and evolving demands related to the growing complexity they need to cope with in their operational environments and their daily lives. Governments worldwide are investing in Information and Communication Technology based systems of systems (e-Government) to support more efficient and effective responses to their citizens and businesses. These systems need to be able to respond to an ever growing variety of demand which places major strain on systems built from a supply perspective. In particular, the demands on the types of collaboration the systems need to support are changing radically. The investment in these systems is substantial but understanding the return of investment for the government, citizens and business is a major challenge. Traditional analysis of the types of collaborations that need to be supported examine economies of scale and scope in an attempt to understand the value of the investment. The collaboration types required to support the variety of demand exhibited by citizens and business needs to extend beyond these traditional approaches to include economies of alignment. These arise from the ability to reduce costs in relation to the multiple forms of collaboration needed to support the demand for greater responsiveness.

Speaker Patrick Kirwan

Patrick Kirwan is a graduate of University College, Dublin, Ireland and is the Operations Manager and a Senior Member of the Technical Staff at Carnegie Mellon University’s Software Engineering Institute in Europe. Patrick has served as the SEPG Europe Conference technical chair since 2009. He is a SEI qualified CMMI instructor. Patrick has over 20 years industry experience in banking, telecommunications and automotive domains as a manager and consultant. He is a Senior Member of the IEEE and a member of the Academy of Management.